At Bathroom Goals It’s important to us that you’re happy with your purchase. If you’re not totally satisfied you can return it within 5 working days and we will give you a full refund by the same method as your original payment.

We work very hard to ensure that your beautiful new bathroom reaches you in perfect condition, if for any reason you find any items damaged please send us an email to at your earliest convenience.

Return Steps

  1. Send us an email with what you wish to return
  2. Wrap the item in the original packaging clearly marking your return number on a separate sheet. As part of returns process you can download a return note. Do not mark your original packaging
  3. Once we have received your return we will begin processing
  4. Your refund can take up to 10 working days from date of us receiving your order

Returning An Unwanted Item

  • Unwanted items can’t be returned after 5 days of receipt of goods.
  • If you are returning an unwanted item it must not be damaged or marked.
  • You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
  • Unwanted items returned to us our done so at your own expense

Returning Faulty Or Damaged Item

Damaged items can’t be returned after 5 days of receipt of goods.
We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

Choose one of the methods below

  • Contact us – We have several ways of getting in touch details can be found here on Contact us Page
  • Damaged Item Form – You can inform us of any damaged items via the Damaged Item Form
    You may be required to supply photographs of any damaged items you cab upload these to site as part of returns process

Do not begin returns process until you have informed us of any damaged items

A Few Things to Note

  1. Please make sure that only dispatched order can be returned
  2. If you would like to return an item to us we will arrange your credit card / paypal account to be credited. You can authorise your return below
  3. Please make sure that the goods are returned to us in as new condition (including all packaging) and must be taken care of whilst in your possession.
  4. We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
  5. When returning your item please make sure to include your order number and also the reason for the return